Privacy Policy
Your privacy matters to us. Learn how jormexialab protects and manages your personal information with transparency and care.
Information We Collect
At jormexialab, we collect information to provide you with exceptional financial analysis services and personalized business insights. When you interact with our platform, we gather data that helps us understand your business needs and deliver tailored solutions.
Personal Information
- Name, email address, and contact details when you register or contact us
- Company information and business details for our financial analysis services
- Payment and billing information for subscription services
- Professional background and industry information to customize your experience
- Communication preferences and service customization settings
Technical Information
- Device information including browser type, operating system, and device identifiers
- Website usage data, pages visited, and time spent on our platform
- IP addresses and location data for security and service optimization
- Cookies and similar tracking technologies for enhanced user experience
- Log files and system activity for technical troubleshooting and improvements
We collect this information through various means including direct interactions, automated technologies, and third-party sources when you've provided consent. Our data collection practices are designed to be transparent and provide you with control over your information.
How We Use Your Information
Your information enables us to deliver personalized financial analysis services and continuously improve our platform. We process your data with specific purposes in mind, always ensuring we have a legal basis for such processing.
Primary Uses
We use your information to provide financial analysis services, process transactions, communicate important updates, and deliver personalized business insights. This includes generating custom reports, providing market analysis, and offering strategic recommendations based on your business profile.
Service Enhancement
- Developing new features and improving existing financial analysis tools
- Personalizing your dashboard and content recommendations
- Conducting research and analytics to better understand market trends
- Providing customer support and technical assistance
- Ensuring platform security and preventing fraudulent activities
We also use aggregated and anonymized data for research purposes, helping us understand broader market trends and improve our services for all users. This data cannot be used to identify individual users and contributes to our ongoing commitment to providing valuable financial insights.
Information Sharing and Disclosure
We believe in protecting your privacy while enabling the services you've requested. We share your information only in specific circumstances and with trusted partners who help us deliver our services effectively.
Service Providers
- Payment processors for secure transaction handling and billing management
- Cloud storage providers for data hosting and backup services
- Analytics platforms for service improvement and user experience optimization
- Communication services for email delivery and customer support
- Security services for fraud prevention and platform protection
Legal Requirements
We may disclose your information when required by law, court order, or governmental request. We also reserve the right to share information to protect our rights, property, or safety, or that of our users or the public, as permitted by law.
In the event of a business transaction such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Data Security and Protection
Protecting your information is fundamental to our operations. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- SSL encryption for all data transmission between your device and our servers
- Regular security audits and vulnerability assessments of our systems
- Multi-factor authentication options for enhanced account security
- Restricted access controls and employee training on data protection
- Secure data centers with physical and digital access controls
While we implement robust security measures, no system is completely secure. We continuously monitor and update our security practices to address emerging threats and maintain the highest level of protection for your information.
Data Breach Response
In the unlikely event of a data breach, we have established procedures to quickly identify, contain, and address the situation. We will notify affected users and relevant authorities within 72 hours as required by applicable data protection laws.
Your Rights and Choices
You have significant control over your personal information. We provide multiple ways for you to access, update, or delete your data, ensuring you maintain control over your privacy.
Your Rights Include
- Access to your personal information and details about how we process it
- Correction of inaccurate or incomplete personal information
- Deletion of your personal information under certain circumstances
- Restriction of processing in specific situations
- Data portability to transfer your information to another service
- Objection to processing for direct marketing purposes
To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity to protect your information.
Communication Preferences
You can update your communication preferences at any time through your account settings or by contacting us directly. This includes opting out of marketing communications while continuing to receive important service-related updates.
Data Retention and International Transfers
We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Our retention periods are based on business needs and legal requirements.
Retention Periods
- Account information: retained while your account is active plus 2 years
- Financial analysis data: retained for 5 years for business continuity
- Communication records: retained for 3 years for customer service purposes
- Technical logs: retained for 12 months for security and troubleshooting
- Marketing data: retained until you opt out or for 2 years of inactivity
As a South African company, we primarily store data within South Africa. However, some of our service providers may process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized services. You have control over how these technologies are used.
Types of Cookies
- Essential cookies: necessary for basic website functionality and security
- Performance cookies: help us understand how visitors interact with our website
- Functionality cookies: remember your preferences and customization settings
- Marketing cookies: used to deliver relevant advertisements and content
- Third-party cookies: from our partners for analytics and advertising purposes
You can manage your cookie preferences through your browser settings or our cookie preference center. Please note that disabling certain cookies may affect the functionality of our services.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes through email or prominent notice on our website.
Staying Informed
We encourage you to review this policy periodically to stay informed about how we protect your information. The effective date at the top of this policy indicates when it was last updated.
If you have any questions about these updates or our privacy practices, please don't hesitate to contact us. We're committed to transparency and will be happy to explain any changes or address your concerns.
Contact Us About Privacy
jormexialab Financial Analysis Platform
9 Peter Cres, Pierre van Ryneveld Park, Centurion, 0045, South Africa
Phone: +27 768 882 475
Email: info@jormexialab.com
For privacy-related inquiries, please include "Privacy Policy" in your email subject line. We typically respond to privacy requests within 48 hours.